How to Win the Facebook Popularity Contest

How to Win the Facebook Popularity Contest

With more than 800 million active users on Facebook, it’s easy for your business profile to get overlooked as just another face in the crowd. If you’d like your fan page to do better at the polls, then keep these simple rules in mind: meet, engage, and impress....
Tips to Prevent Social Media Scams

Tips to Prevent Social Media Scams

Another internet scam has reared its ugly head and is duping Metro Detroiters out of making their utility payments. The Better Business Bureau and the Detroit Water and Sewerage Department recently reported that utility customers have been contacted by affiliates of a...
Is Your Customer Service Social Media Ready?

Is Your Customer Service Social Media Ready?

Social media is changing the way companies handle their customer service – or at least it should be. Severe thunder storms during the 4th of July holiday left over 340,000 DTE Energy customers without power. While many customers took to their phones to report nearby...